Terms and Conditions hengongbet –
A Complete Guide for All Members

1Acceptance of Terms

By accessing, registering, or using the hengongbet platform — whether through the website or mobile app — you automatically agree to fully comply with these Terms and Conditions. This acceptance is legally binding and takes effect from the date of your account registration.

These terms apply to all activities you carry out on the hengongbet platform, including account registration, deposits, withdrawals, participation in games, bonus claims, and any form of communication with our team. You also agree that hengongbet reserves the right to update these terms from time to time, and continued use of the platform following any amendment constitutes acceptance of the updated terms.

2Eligibility & Registration

To register and use the hengongbet platform, you must meet all of the following eligibility requirements:

• At least 18 years old on the date of registration.
• Registering as a private individual in your own personal capacity — not as a representative of a company or organization.
• Never been listed on any gambling exclusion list or recognised self-exclusion register.
• Not a citizen or resident of any jurisdiction where online gambling is fully prohibited under local law.
• Not to act as an agent, representative, or intermediary for any third party while using the platform.

Registration only allows one account per individual. Owning more than one account, whether directly or through another name, email address, phone number, IP address, or device, is strictly prohibited and may result in the closure of all associated accounts and forfeiture of balances.

Hengongbet reserves the right to request identity verification documents at any time, including during the KYC (Know Your Customer) process, to ensure member eligibility is met. Failure to submit the required documents may result in account suspension until verification is complete.

3User Account

You are fully responsible for all activities carried out under your account. This responsibility includes:

• Keeping your username and password confidential — do not share them with anyone, including family members.
• Ensuring your account information is always accurate, up to date, and complete at all times.
• Notifying the hengongbet support team immediately if you suspect your account has been accessed without authorization.
• Not to allow any other party to use your account for any reason.

Hengongbet will not be held responsible for any losses arising from unauthorized use of your account by a third party, particularly if you have failed to take reasonable security measures to protect your login credentials.

Accounts inactive for more than 12 consecutive months may be subject to inactive account maintenance fees or termination at the platform's discretion. Notice will be provided before any action is taken.

4Deposit & Withdrawal

All financial transactions on the hengongbet platform are subject to the following terms:

• Minimum deposit is RM 20 per transaction. Deposits are processed instantly via supported payment methods.
• Minimum withdrawal is RM 50. All withdrawal requests are processed within 15 minutes after verification.
• The withdrawal method must match the deposit method used. Funds may only be transferred to an account registered under the same member's name.
• Hengongbet reserves the right to request additional identity verification (KYC) before processing withdrawals, particularly for amounts exceeding certain limits.
• If evidence of fraud or suspicious activity is found, hengongbet reserves the right to withhold withdrawals until the investigation is complete.

All account balances are in Malaysian Ringgit (MYR). hengongbet is not responsible for any currency conversion costs or fees charged by banks or third-party payment providers.

Deposits made via credit card or loan are strictly prohibited. Members are advised to only deposit surplus funds that they can afford to allocate solely for entertainment purposes.

5Bonus & Promotions

All bonuses and promotions offered by hengongbet are subject to the specific terms stated alongside each offer. The general terms applicable to all bonuses are as follows:

• Each bonus is subject to wagering requirement that must be fulfilled before any bonus-related withdrawal can be processed.
• Bonuses are eligible to be claimed once per individual, residential address, IP address, and device, unless otherwise stated.
• Hengongbet reserves the right to cancel bonuses and associated wins if any misuse or abuse of the promotions system is detected.
• Bonuses are non-transferable, non-sellable, and cannot be directly exchanged for cash.
• If there is a conflict between an advertised promotion and these terms, the specific terms of that promotion shall take precedence.

Hengongbet reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Any misuse or attempt to exploit loopholes in the bonus system will result in firm action, including account closure.

6Game Rules

All games available on the hengongbet platform use an independently certified Random Number Generator (RNG) system to ensure fairness and transparency in every game outcome. The following terms apply to all gaming activity:

• Game results are final and cannot be disputed once processed by the system.
• If a technical disruption occurs while a game is in progress, bets will be returned to the member's account balance.
• Winnings arising from technical errors, software bugs, or incorrectly displayed information are void and will not be paid out.
• Hengongbet reserves the right to void bets placed after the actual outcome of an event has become known (invalid late betting).
• Minimum and maximum betting limits apply to all games and are subject to change at any time.

For Live Casino games, all sessions are recorded and those recordings will serve as the final evidence in the event of any dispute. The dealer's decision or the Live Casino team's judgment in ambiguous situations is final.

7Prohibited Activities

The following activities are strictly prohibited on the hengongbet platform and may result in immediate account closure, balance forfeiture, and legal action:

• Use of automation software, bots, scripts, or any technical method to gain an unfair advantage in games.
• Opening more than one account or colluding with other members to manipulate game outcomes or exploit the bonus system.
• Money laundering or using the platform for any illegal financial purpose.
• Attempting to hack, breach, or disrupt the technical infrastructure of the hengongbet platform.
• Initiating a chargeback after a deposit has been successfully processed.
• Providing false or misleading information during registration or the identity verification process.
• Using another person's account or allowing others to use your account.

Hengongbet operates a sophisticated 24/7 monitoring system to detect suspicious activity. Any fraud reports will be fully investigated and referred to the relevant authorities where necessary.

8Privacy & Data Protection

Hengongbet is committed to protecting your personal data in accordance with international standards. Personal information you provide during registration and use of the platform will be used solely for the following purposes:

• Account management and identity verification (KYC).
• Processing of financial transactions and fraud prevention.
• Service-related communications, including promotions and platform updates.
• Compliance with applicable legal and regulatory requirements.

Your data will not be sold, rented, or shared with any third party without your explicit consent, except where required by law or necessary to process your transactions. For more information, please refer to Privacy Policy us in full.

9Liability Limit

To the extent permitted by applicable law, hengongbet shall not be liable for:

• Any financial losses incurred as a result of gaming activity, whether directly or indirectly.
• Service disruptions caused by factors beyond the platform's control, including internet infrastructure failures, cyberattacks, or natural disasters.
• Losses arising from the actions or omissions of third parties such as payment providers, game developers, or telecommunications service providers.
• Indirect, incidental, special, or consequential damages arising from the use of or inability to use the hengongbet platform.

The hengongbet platform is provided "as is" and "as available" without any express or implied warranties regarding readiness, accuracy, or fitness for a particular purpose. However, this does not affect user rights that cannot be excluded under applicable Malaysian law.

10Account Closure

Either you or hengongbet may terminate the account at any time:

• By you: Contact our support team via live chat or email to request account closure. Any remaining balance will be returned upon completion of the verification process, provided there are no unfulfilled bonus conditions or active investigations.
• By hengongbet: We reserve the right to suspend or terminate your account with or without notice if you breach any terms of this agreement, engage in fraudulent activity, or provide false information during registration.

Following account termination, hengongbet will retain your transaction records and personal data for the period required by applicable law, typically not exceeding 7 years, after which the data will be securely deleted.

11Responsible Gaming

Hengongbet believes gaming should be an enjoyable form of entertainment, not a source of stress or financial difficulty. We provide a range of tools to help you stay in control:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to manage your spending.
• Play Time Limit: Limit your gaming session duration to avoid excessive use.
• Self-Exclusion: Option to take a temporary or permanent break from gaming.
• Reality Check: Periodic notifications during extended gaming sessions.

If you are concerned about your gambling habits or those of someone you know, please visit the Responsible Gaming us for guidance and available support resources. Your health and well-being are our priority.

12Amendments to Terms & Applicable Regulations

Hengongbet reserves the right to modify, update, or replace any part of these Terms and Conditions at any time. The notification procedure is as follows:

• Minor amendments that do not affect members' fundamental rights may take effect immediately upon publication on the website.
• Material amendments affecting members' rights or obligations will be notified at least 7 days prior via registered email and in-platform notifications.
• Continued use of the platform after an amendment's effective date constitutes acceptance of the updated terms.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or relating to these terms shall first be resolved through good-faith negotiation, and if unresolved, through arbitration or the dispute resolution mechanism designated by hengongbet.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be reinterpreted to the extent possible to reflect the original intent of the parties, and the remaining provisions will continue in full force and effect.

For any enquiries regarding these Terms and Conditions, please contact our support team at [email protected] or via our platform's live chat, available 24 hours a day, 7 days a week.