Hengongbet Privacy Policy –
Your Personal Data Protection

1Introduction

Hengongbet values the privacy of every member who entrusts us with their personal information. We understand that in today's digital world, data protection is more than a legal requirement — it is a moral responsibility we take seriously.

This Privacy Policy applies to all information collected through the hengongbet website, mobile app, and any communication channels you use to interact with our platform. It covers all services we offer, including casino games, slots, sports betting, live casino, and the VIP programme.

We operate in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. This means you can be confident that every decision we make regarding your data is based on the principles of transparency, legitimate purpose, and reasonable controls.

2Personal Data We Collect

We only collect information that is genuinely necessary to provide quality services and meet our legal obligations. The following are the categories of data we collect:

We do not collect sensitive information such as biometric data, medical records, or political affiliations unless specifically required by applicable law and with your explicit consent.

3How We Use Your Data

The data we collect is used responsibly for the following purposes only:

• Account management: Creating and maintaining your account, processing registration and verifying your identity through the required KYC process.
• Transaction processing: Processing deposits and withdrawals securely, recording financial history and ensuring the accuracy of all transactions.
• Service personalisation: Personalising your gaming experience based on your preferences and playing habits, including relevant game recommendations and promotional offers.
• Platform security: Detecting and preventing fraud, money laundering, multi-account abuse and any activity that violates our terms of service.
• Legal compliance: Meeting reporting obligations to relevant authorities, complying with anti-money laundering (AML) regulations and KYC requirements.
• Communications: Sending transaction notifications, platform updates, promotional information and responses to your support enquiries.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate intervention where necessary.
• Platform improvement: Analysing how users interact with the platform to improve design, performance and overall experience.

We will not use your data for purposes unrelated to our services without first obtaining your separate consent.

4Data Sharing & Disclosure

Hengongbet does not sell your personal data. However, in the following limited circumstances, we may share your information with trusted parties:

• Payment service providers: Payment gateway providers and banks that process your transactions. They receive only the minimum information necessary to process payments.
• Game software providers: Our game partners may receive session data required to operate games correctly. This data is protected by strict confidentiality agreements.
• Legal authorities: When required by law, court order, or official investigation, we will disclose the necessary information to the relevant authorities.
• Authorised third-party services: Analytics, cybersecurity and customer support service providers that assist in our platform operations, subject to strict data processing agreements.

In the event of a merger, acquisition, or sale of business assets, user data may be transferred to the successor entity. You will be notified in advance and given the option to delete your account if you do not agree to the transfer.

5Cookies & Tracking Technology

The hengongbet platform uses cookies and similar tracking technologies to enhance your experience. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting anonymous information about how you use the platform, helping us identify areas for improvement. This information does not personally identify you.
• Functional Cookies: Saving your preferences such as game settings, display preferences and language selection to provide a more personalised experience.
• Analytics Cookies: Helping us understand overall platform usage patterns to make better product development decisions.

You may manage cookie settings through your web browser settings at any time. However, disabling essential cookies may affect platform functionality and your gaming experience. Note: The hengongbet mobile app uses equivalent device identifiers rather than browser-based cookies.

6Data Security

We implement a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• Data encryption in transit: All communications between your device and our servers are secured by TLS 1.3 protocol with 256-bit SSL encryption.
• Data encryption at rest: Sensitive data such as passwords and financial information is encrypted using industry-standard hashing algorithms before storage.
• Multi-layered access controls: Only authorised personnel with a legitimate business need may access personal data, and every access is logged and audited.
• Continuous threat monitoring: Our intrusion detection system monitors suspicious activity around the clock and automatically responds to identified threats.
• Regular security audits: We conduct regular penetration testing and security audits by independent third parties.
• Incident response plan: In the event of a data breach, we have clear procedures to notify affected users and relevant authorities within the timeframes required by law.

While we take all reasonable precautions, no security system is entirely foolproof. We encourage you to take personal protective measures as well, such as using a strong, unique password and enabling two-factor authentication (2FA) on your account.

7Your Rights as a Data Owner

Under applicable data protection laws, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact our support team via live chat or email. Your request will be processed within 72 hours and resolved within a maximum of 30 business days.

8Children's Data

The hengongbet platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that information and close the associated account. Parents or guardians who are concerned that their child has registered on our platform are urged to contact our support team immediately.

9Changes to the Privacy Policy

Hengongbet reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or newly introduced platform features. Our notification procedure is as follows:

• Any changes will be posted on this page with a new "Updated" date at the top of the page.
• For material changes that affect your rights, we will send a notification to your registered email at least 7 days before the changes take effect.
• Continued use of the platform after the effective date of any changes constitutes your acceptance of the updated policy.
• Previous versions of this Privacy Policy are available upon request from our support team for reference purposes.

We encourage you to revisit this page from time to time to ensure you are always up to date on how we protect your information.

10Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, our team is here to help:

• Privacy Email: [email protected]
• Live Chat Support: Available 24 hours a day, 7 days a week through our platform.
• Response Time: Privacy enquiries are answered within 72 business hours.

We are committed to resolving any privacy concerns in a fair, transparent, and lawful manner. If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysia Personal Data Protection Commissioner or the relevant regulatory body.